Solution Consultant

Job Description

Do you want to join and support banking products with a focus on customer, business and ITIL processes? We are looking for you who want to work as a Solution Consultant. with us and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a Solution Consultant today and want to continue your career, this is just right for you! 

What we offer you 

Our goal is understanding our customer business and support them with quality deliverables. With quality-oriented colleagues and interesting multi-level customer relationships, with experienced and professional consultants who handle the interaction between business and IT, we have a big and positive impact on our customers' business activities 

As one of the leading providers of payment technology and software in the Nordics and globally, we focus on supporting digital innovation and real-time transformation with cutting-edge solutions 

Do you want to join the Global Payment and Cash Management (Virtual accounts/AiO) team to enables banks to deliver a real-time liquidity overview to corporate customers, accelerated settlement and benefits of immediate availability of funds? We are looking for professionals who want to work in this domain as Solution Consultants and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a Solution Consultant, you have the best opportunity to learn the Payment domain & Cash Management and take your career to new heights working with global banks around the world. 

With us, you will be responsible  

For Application Support & Maintenance of world class Global Payment and Cash Management products used by global banks. As a Solution consultant your central task will be working closely with the customer to analyse the reported defects, incidents and request for changes by the customer of the world’s biggest banks. The role requires daily interaction with customer ‘s business and technical experts, service managers, IT teams and other subject matter experts to understand the customer needs and provide the solution to fulfil those. This includes defect analysis during implementation, incident & problem management during maintenance, root cause analysis and preventive action items. Establish a good professional relationship with the customer where the customer trusts you to be their reliable partner to grow their business and meet their client SLAs. 

You will also bring business and domain knowledge to the teams, assisting them in developing the Cash Management and Global Payment solutions for the future. Support and participate in testing the customer defects as and when needed. 

Day to day activities involve 

• Act as the first escalation point for operational issues, level 2 (L2) Support member.