CRM Specialist

Job Description

Do you have a strong Microsoft Dynamics CRM and Power Platform background, a passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a Microsoft Dynamics CRM / Power Platform Consultant who wants to be part of Tieto Tech Consulting. Tieto Tech Consulting works as a true partner, solving clients’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.

In this role, you will support the development and enhancement of technical, systems, and functional architecture views, design documentation, security documentation, and technical plans. You will work closely with stakeholders, business representatives, and subject matter experts to identify capability gaps and translate strategic objectives into effective Dynamics CRM solutions.

When joining Tieto Tech Consulting as a Microsoft Dynamics CRM / Power Platform Consultant

• You join a skilled team of software developers, business analysts, software architects, and IT professionals where you learn new things with your colleagues.
• Develop, configure, and provide ongoing support for custom applications and objects within Microsoft Dynamics CRM.
• Design and implement Microsoft Dynamics CRM solutions that align with customer business processes and requirements.
• Develop and enhance solutions using Microsoft Power Apps, Dynamics CRM, and Microsoft 365 / Dynamics 365 Online applications.
• Develop and maintain existing workflows and plugins within Dynamics CRM to support system engineering lifecycle activities.
• Collaborate with stakeholders, business representatives, department leads, and subject matter experts to identify capability gaps and define CRM-based solutions.
• Translate business and strategic objectives into technical and functional CRM capabilities.
• Participate in product development activities, including architecture and design evaluation, QA reviews, UAT, and deployment activities.
• Troubleshoot and resolve assigned support tickets, ensuring effective and timely resolution of application issues.
• Maintain comprehensive technical and functional documentation and contribute to a documented knowledge base.
• Collaborate with software developers, business analysts, software architects, and IT professionals to implement and continuously improve Dynamics CRM solutions.