Billing Associate

Position: Billing Associate

Location: Mumbai, India

About LRN

LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance. 

Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage. .

About the role:

LRN is looking for a Billing Associate to work with our Finance team. The right candidate for this role likes to work in a dynamic, fast-paced environment and enjoys collaborating with teams across the globe.  The ideal candidate will be responsible for timely and accurate preparation and reconciliation of customer invoices. It is essential that this candidate brings analytical and organizational skills to best support the accounting team.

Requirements

What you'll do:

• Generate and send invoices to customers in accordance with contract terms in NetSuite.
• Follow up on pending POs and ensure required POs are received before invoicing.
• Follow up on milestone-based invoices to ensure timely billing as per contract terms.
• Complete W-9 forms, vendor setup documents, and customer portal registrations as required.
• Upload invoices to customer portals such as Coupa, Ariba, Serengeti, Legal Tracker, etc.
• Resolve customer billing queries promptly and provide timely responses.
• Collaborate with Sales, Customer Service, and Revenue Recognition teams to resolve billing discrepancies and issues.
• Coordinate with relevant teams for invoice adjustments related to non-renewals, terminations, restructures, product swaps, and other contract changes.
• Assist with customer account reconciliations, billing reports, and month-end close activities.
• Maintain accurate billing records and supporting documentation in NetSuite.
• Update customer profiles in NetSuite when customer details or billing information changes.