The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.
What You'll Do:
Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
Maintain and service installed products at customer locations
Provide installation, setup and teardown of product for demos and trade shows
Report and escalate product issues and resolution to appropriate personnel
Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
Provide training and certification to integrators on site when appropriate conditions apply.
Provide accurate notes and documentation on completed projects
Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
Ability to maintain acceptable standards of office conduct
Ability to come to work demonstrating timely and regular attendance
Ability to handle stress effectively
Ability to learn on the job in a fast-paced environment
Who You'll Work With:
External Customers
Engineering Team
Technical Support Team
Requirements
What You'll Need:
Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
Ability to communicate effectively in writing to provide documentation on completed installations
Understanding of order process, escalation process, and ability to provide feedback to Project Manager
Ability to effectively maintain professional appearance and demeanor in a variety of work environments
Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
Comfortable using standard hand tools
Basic understanding of electronics, connectivity concepts
General knowledge of HVAC and Power requirements
Knowledge of various A/V cables including but not limited to HDMI and CAT 6
Understanding of wiring schematics, measurements and system drawings.
Must be able to read Visio and / or CAD drawings
Ability to create Visio or CAD line drawings is desired
3rd party Control knowledge (Creston, AMX etc) is desired
System integration experience is desired
Government Clearance desired
Comfortable working on a ladder for extended periods of time
Ability to use Microsoft Office Suite
Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
Ability to actively participate in team development and team-oriented processes.
Physical ability to use computer hardware/software required.
Must be able to pass a 5 panel drug screen at any time base on client onsite requirement.
What You'll Need To Bring:
Associates degree or equivalent in a technical field
2 to 4+ years of professional work experience in a technical role, preferably in an A/V company
Other Requirements:
This position requires the incumbent to work in an environment where there may regular exposure to the following:
General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
Position requires heavy lifting
Ability to travel extensively and work substantial overtime
Scheduling flexibility based on business needs
Working with others in a team setting
Valid drivers license and use of a personal vehicle with proper insurance
Benefits
All benefits start on first day of employment!
75% employer-paid medical for employee. Family coverage also included.
100% employer paid dental, and vision for employee and dependents
100% employer paid long-term, short-term disability, and life insurance policy
401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
10 paid holidays
Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
EEOC Statement:
Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace