Information Management Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help them achieve their goals.

About the role:

As a SharePoint & Information Management Analyst, you will work as part of our customer’s wider Information Management team, providing hands-on support across Microsoft 365 collaboration platforms, with a particular focus on SharePoint Online and Microsoft Teams. You will support the administration and day-to-day management of SharePoint sites, Teams, channels, permissions and external collaboration, helping ensure users can access and manage information effectively and securely.

Alongside the technical administration of these platforms, you will support the application of Information Management governance, retention, security and classification requirements. Working closely with stakeholders across the business, you will provide guidance, resolve information and access-related issues, and help ensure information is managed consistently in line with established policies and procedures.

This role would suit someone who combines practical Microsoft 365 administration experience with a good understanding of Information Management principles and governance.

Please note, this role is based fully on-site in Aberdeen.

As the SharePoint & Information Management Analyst, you will:

• Create, configure and manage Microsoft Teams, channels and associated permissions.
• Create and administer SharePoint Online sites, permissions and access requirements.
• Support external collaboration and guest access across Microsoft Teams and SharePoint.
• Investigate and resolve access, permission and guest-user issues.
• Provide second-line support for Microsoft Teams and SharePoint-related incidents and service requests.
• Support the effective management of information across Microsoft 365 collaboration platforms.
• Apply and reinforce Information Management policies, standards and procedures across SharePoint and Teams environments.
• Support compliance with information retention, security, records management and information classification requirements.
• Help ensure appropriate access controls are maintained in line with business and Information Management requirements.
• Provide guidance and support to users on the effective and compliant use of Microsoft Teams and SharePoint.
• Work with the wider Information Management team to identify and support improvements to information management practices.
• Assist with the ongoing governance and administration of Microsoft 365 collaboration environments.
• Work with stakeholders across the business to understand requirements and support effective information sharing and collaboration.

Requirements

• Hands-on experience administering SharePoint Online, including sites, permissions and access.
• Good understanding of SharePoint security and permission models.
• Experience managing and troubleshooting user access and permissions within Microsoft 365 environments.
• Familiarity with Microsoft Entra ID (Azure AD) and its role in user, group and access management.
• Understanding of information governance principles, including information security, retention, classification and appropriate access.
• Experience supporting users and resolving system or information-related queries.
• Strong communication and stakeholder management skills with a customer-focused approach.
• Organised and proactive, with the ability to manage requests and work effectively as part of a wider team.

It would be great if you also had:

• Experience within Information Management, Document Control, records management or information governance.
• Experience supporting Microsoft 365 collaboration environments, including Teams.
• Knowledge of Microsoft 365 governance, retention and compliance functionality.
• Experience supporting external collaboration and guest access.
• Experience within the energy sector or another complex operational environment.
• Relevant Microsoft 365 certification.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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