Member Development Specialist

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members’ financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis.

We’re based in Columbus, with an additional branch office located in Reynoldsburg.

Our recruiting process:

• Position has been posted internally and externally.
• 20-minute conversation with HR
• 60-minute in person conversation with panel interview
• Job offer

EFCU is looking for a relationship-driven, community-focused professional to join our team as a Member Development Specialist for our Columbus Corporate Office.

Pay Range starting at $24.50 / hour. (may vary with experience)

In this role, you’ll serve as a key ambassador in the communities we serve—building connections, creating opportunities, and helping more people benefit from the value of credit union membership.

This is a full-time, hybrid position based in the Columbus, Ohio area. You’ll spend most of your time out in the community (about 80%), with the remaining time working from our office.

Because this role is highly relationship-driven, local travel is required within our field of membership, along with occasional evenings or weekends to support community events and programs.

If you love connecting with people, building partnerships, and making a meaningful impact, this is a great opportunity to grow your career while supporting financial wellness in our community.

Responsibilities:

In this role, you’ll focus on building relationships, creating meaningful connections, and driving membership growth. Some of your key responsibilities will include:

Community & Member Development

• Build relationships with schools, organizations, and individuals within our field of membership
• Generate new membership opportunities through networking, referrals, presentations, and outreach
• Conduct external meetings and connect with prospective members and partners
• Identify opportunities to deepen member engagement and increase product usage

School & Community Engagement

• Represent Education First Credit Union at school events, benefit fairs, and community programs
• Coordinate and deliver financial wellness presentations
• Support partnerships like Adopt-A-School and other community initiatives
• Maintain a regular schedule of visits with organizations aligned to our mission

Relationship Building

• Develop strong partnerships with school leaders, HR teams, and community influencers
• Recruit and support a network of “Education First Champions” within partner organizations
• Collaborate internally to enhance the overall member experience and retention
• Help resolve member concerns by partnering with internal teams

Growth & Strategy

• Contribute to membership growth and engagement goals
• Track outreach efforts, partnerships, and results to measure success
• Analyze trends and help recommend strategies for future growth
• Partner with Marketing to support campaigns and initiatives

Requirements

Education & Experience:

• Bachelor’s degree in marketing, business, or a related field—or equivalent experience
• 3–5 years of experience in sales, business development, relationship management, or community outreach
• Experience building relationships with schools, organizations, or community groups is a plus

Skills & Strengths:

• Proficiency with Microsoft Office and virtual communication tools
• Experience using systems to track relationships, opportunities, and outreach efforts
• Strong relationship-building and networking skills
• Confidence presenting to groups and leading educational sessions
• Clear and professional communication—both written and verbal
• Ability to manage multiple priorities and work independently in a goal-driven environment
• Strong organizational, time management, and follow-through skills
• A proactive mindset with the ability to identify opportunities and take initiative

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

• Ability to work flexible hours, including occasional evenings and weekends for events.

• Reliable transportation for attending offsite community and business development events. Drivers License required.

• Strong attention to detail and commitment to maintaining confidentiality.

• Willing to learn new responsibilities to meet the changing demands of the organization and the department.

• Ability to meet deadlines and manage projects or tasks.

Working Conditions:

• Hybrid of office and community-based work (approximately 20% office, 80% external events)
• Requires frequent communication via phone, email, and in-person interactions.
• Physical demands include extended periods of sitting, computer use, and occasional lifting of materials (up to 20 lbs).

Benefits

EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include:

• Medical / Dental / Vision coverage (including qualified dependents)
• Company paid Life Insurance, STD, LTD,
• Voluntary Life Insurance Coverages
• Flexible Spending Account (Health and Dependent Care)
• 401(k) plan with a 5% company match
• A generous time off program
• Educational assistance program
• Employee discount on certain credit union services and products
• Free on-site parking
• Team Dividend Bonus and 401k Profit Sharing Opportunities

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.