Atlassian Administrator

Job Description

Tieto Tech Consulting (MentorMate from 2001 to 2026) provides design-led, data-centric, and AI-powered digital engineering & consulting services to enterprises worldwide. With a strong heritage of Nordic quality, local presence, and global-scale operations, we are backed by 8,500+ IT professionals. Our clients trust us for advanced data and analytics skills, top industry-specific expertise, specialized software R&D, and the capabilities of a multinational team. We are part of Tieto, a leading technology company with an annual revenue of approximately EUR 2bn.    

Tieto Tech Consulting’s team in Bulgaria consists of 500+ professionals specializing in the development of tailored digital solutions in diverse industries. 

We’re looking to hire a Senior Atlassian Administrator/ Atlassian Solution Architect to join the leading provider of digital health solutions within the health tech business. In this role, you will architect, administer, and scale Jira Cloud and Confluence Cloud environments with an automation-first approach. You will streamline software development and IT service workflows, working closely with cross-functional teams to improve traceability, operational efficiency, and governance across the organization. 

Key responsibilities

• Administer and improve Jira Cloud, Jira Service Management, and Confluence Cloud configurations across multiple projects and teams.  

• Configure and troubleshoot workflows, screens, fields, permissions, issue-level security, roles, boards, queues, SLAs, request types, and project settings.  

• Build and maintain Jira Automation rules for Issue lifecycle management, notifications, approvals, field updates, cross-project logic, and operational support.  

• Work with Xray in Jira Cloud, including project enablement, API token handling, test execution issues, import troubleshooting, permissions, test environments, and traceability-related support.  

• Use ScriptRunner for Cloud where native Jira Automation is not enough, especially for enhanced JQL, REST-based actions, scripted logic, validations, field mapping, and admin support scripts.  

• Create and maintain Python scripts using Atlassian REST APIs for admin operations such as user lookup, account ID resolution, team lookup, permission checks, bulk updates, reporting, and cleanup activities.  

• Support Confluence administration, including space permissions, admin cleanup, onboarding documentation, templates, and controlled knowledge management.  

• Help maintain governance around automation, scripts, permissions, access models, tokens, and admin changes.