Field Service Technician

Field Service Technician Level II Overview:

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the West Chester, Ohio area! The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level 1 installer but will also demonstrate advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role will encompass expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction. 

Field Service Technician Level II Responsibilities:

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service

• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments

• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results

• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity

• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement

• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution

• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects

• Pursue ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team

• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards

• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions