Matching Operations Coordinator

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary

As a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and strong written and verbal communication abilities, with keen attention to detail.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.
• Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.
• Follow up with talent within assigned accounts to understand project status, identify and pursue up-sell and cross-sell opportunities, proactively prevent disputes, and share relevant updates with stakeholders as needed.
• Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.
• Maintain proactive and timely communication with the team via Slack or Zoom during designated working hours.
• Organize and update process guidelines, making them easily accessible for team reference.
• Assist in onboarding new team members to ensure a smooth integration process.
• Support the completion of ad-hoc strategic projects, as needed.

In the first week, expect to:

• Complete onboarding and integration into Toptal.
• Familiarize yourself with Toptal’s culture, history, and vision.
• Learn team tools, processes, and reporting mechanisms.