Sales Effectiveness Specialist

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Sales Effectiveness Specialist, you will support the Sales Effectiveness team by booking meetings, monitoring CRM reports, conducting quality assurance activities, and tracking KPIs.

Key Responsibilities:

• Lead the monitoring and maintenance of the CRM reporting platform, ensuring data accuracy and preparing comprehensive analytical reports.
• Conduct quality assurance activities, including regular follow-ups on meetings and sales activities, verifying client interactions, and ensuring the accuracy of sales reports, particularly for large and enterprise accounts.
• Track KPIs for the sales team and individual agents, providing insights and recommendations for performance improvement.
• Provide detailed reports and analysis to management, supporting informed decision-making and continuous improvement in sales quality.
• Provide training and support to Sales Quality Assurance Executives, fostering a culture of continuous improvement and high-quality standards.

Requirements

Qualifications

• Bachelor's degree in Business Administration, Business Informatics, Computer Science, or a related field

Experience

• Minimum 1-2 years of experience in data analysis, quality assurance, or a related field
• Strong analytical experience
• Advanced Excel and Google Sheets skills
• Proficiency in using CRM systems and extracting reports to support performance tracking and decision-making

Knowledge

• Good understanding of CRM systems and sales operations
• Proficient with Microsoft Office tools

Skills

• Strong attention to detail and organisational skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Traits

• Detail-oriented