Computer User Support Specialist
US$60,000 – US$90,000 / yr base salary
Posted 17 Sep 2026
Advertised as “Computer User Support Specialist II - Help Desk”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- II
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$60,000 – US$90,000 / yr |
|---|
CertificationsSecurity+, GED
Study levelCertificate
Saalex is seeking a Computer User Support Specialist II in Keyport, WA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services.
Position Type: Full Time
Salary: $60K – $90K annually (depending on experience)
Work Location: Onsite.
Position Overview:
We are seeking a Computer User Support Specialist II to provide Tier 2 technical support to end users in a DoD environment. The successful candidate will troubleshoot and resolve hardware, software, operating system, account, and network connectivity issues while providing responsive and professional customer service.
The position requires hands-on experience supporting Microsoft desktop environments, enterprise productivity applications, cybersecurity tools, Active Directory, and ServiceNow IT service management workflows.
Key Responsibilities
- Provide Tier 2 help desk and desktop support to end users.
- Receive, manage, prioritize, troubleshoot, and resolve incidents and service requests using ServiceNow.
- Maintain accurate and timely ServiceNow ticket documentation, including troubleshooting steps, resolution details, categorization, prioritization, status updates, and closure information.
- Monitor assigned ServiceNow tickets to ensure timely resolution and compliance with established service-level requirements (SLAs).
- Identify recurring incidents and trends and contribute to knowledge articles, problem management, and continuous service improvement.
- Troubleshoot and resolve Windows workstation, application, account, and connectivity issues.
- Configure, deploy, maintain, and troubleshoot Microsoft desktop operating systems.
- Support Microsoft Office and other enterprise productivity applications.
- Administer Active Directory user and computer accounts, groups, permissions, and related access.
- Troubleshoot basic network connectivity issues and coordinate with network support personnel when escalation is required.
- Support and troubleshoot approved endpoint security and defense tools.
- Escalate complex or recurring issues to appropriate engineering, cybersecurity, or infrastructure support teams.
- Provide professional, customer-focused technical support in a mission-oriented environment.