Donation Coordinator

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Senior Donation Coordinator (SDC) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the SDC is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, engaging with grieving families, serving as the primary liaison with the tissue recovery and logistics departments, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest’s mission to save and heal lives through the selfless generosity of donors and their families.

Operating in a 24/7/365, fast-paced environment, the SDC collaborates with donor families, hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, the Learning and Development Department, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion.

As subject matter experts in Donation Discussion, SDC’s collaborate with Donation Coordinator Field Trainers to provide training, guidance, and support to Donation Coordinators. They have a key role in developing the skills necessary for effective Donation Discussions, ensuring that trainees are equipped to engage with donor families with professionalism, empathy, and confidence.

SDC’s are invaluable resources for all Donation Coordinators, providing guidance and support while also taking on floor management responsibilities and delegating daily tasks to ensure operational efficiency.

The SDC’s work is not just a job – it’s a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

General

• Identifies process errors that may necessitate additional staff training.
• Maintains knowledge of department quality assurance standards, processes, and procedures identifying and correcting authorization paperwork errors while providing real-time staff training as needed.
• Evaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties.
• Keeps management informed of any variances or discrepancies.