HR Programmes & People Analytics Manager

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight. 

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF). 

Our Values 

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered. 

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.

Role Overview            

Will play a key role in the effective use of HRIS software, ensuring the systems are fully optimised for the organisation’s HR processes.  To be responsible for the HR information systems development, configuration update, implementation and data analysis.  Monitor and control HRIS activities and carry out super user actions. Drive continuous improvement of relevant HR Systems and processes.

Key Responsibilities:

• Manage and support all HRIS business in ad-hoc reporting requirements, creating and updating bespoke reports and analysing HR data to support decision-making and compliance

• Serve as the primary technical point of contact for HRIS-related user enquiries and issues. 

• Handle system configuration, change requests, custom fields, data imports, integrations and troubleshooting.

• Own the building, planning, testing, and activation of processes and workflows from test to live environments

• Leverage HR data to provide management related information on workforce metrics, HR activities, efficiency, effectiveness and costs

• Develop, analyse, and deliver HR reports and dashboards that provide insights into HR operations (e.g., turnover, diversity, headcount, compensation).

• Provide end-user training & ongoing support, with developing user documentation and materials on HRIS functionality, tools, and best practices for HRIS users across the organisation.

• Lead and deliver HRIS-related projects, such as system upgrades, new feature rollouts, or integrations with other enterprise systems.

• Support with system enhancements, maintenance, testing in collaboration with external HRIS vendors

• Support key annual HR activities, with data accuracy audits including merit review/ bonus processes, holiday maintenance and ad-hoc reporting.

• Ensuring data integrity, accuracy and security via monthly audits within all HR Systems, including CHRIS, SelectHR, HRGT, MyTW, PIAM and other HR related systems.

• Identify and develop solutions to simplify HR processes (HR Admin/Payroll/Training/R&R)

• Enhance the quality of HR data and management information while working closely with other HR functions

Skills and Experience: 

• Strong knowledge of HRIS systems (hands-on experience in administration, support and development)

• Ideally experienced in HRIS configuration, implementation and testing (Oracle – table & view-based systems)

• Excellent Excel skills (v-lookups, Pivot tables, COUNTIF, IF statements etc)

• Strong analytical and problem-solving skills

• Ability to work effectively both independently and as part of a team

• In depth experience of handling large quantities of data and combining and reconciling data together from various data sources

• Strong communication and interpersonal skills - ability to train users and administrators effectively

• Self-motivated with strong organisational skills, with the ability to work under pressure and to deadlines

• Experience of creating reports, data imports, reporting, analytics and troubleshooting

• Able to work on multiple projects/priorities in a deadline-driven environment, remain calm in pressurised situations and adapt quickly to change

• Flexible and pro-active approach to work

• Excellent attention to detail

Benefits:

• A competitive salary
• Generous holiday entitlement
• Pension scheme which includes life assurance 
• Access to professional employee assistance and wellbeing programme
• A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts 
• Training and Development opportunities with a strong focus on internal promotion

HOURS/SHIFT PATTERN: 37.5 hours per week 

REPORTS TO: Compensation & Benefits Manager

Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history.  Additional to this we are required to carry out a Criminal Record Check.

What’s Next?

If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role. 

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.

Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

By submitting your application, you agree that DGF UK will process your personal data for the purpose of recruitment and selection. We handle all data in accordance with the UK GDPR and Data Protection Act 2018. To understand what information we collect, how we use it, and your rights, please read our full Privacy Policy.