Director, Operational Performance
US$175,000 – US$185,000 / yr base salary
Posted 1 Sep 2026
Advertised as “Senior Director, Operational Performance”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$175,000 – US$185,000 / yr |
|---|
Field of studyBusiness Administration, Data Analytics, Economics, Finance, Healthcare Administration, Public Health (or related)
Study levelBachelor's
Study levelMaster's
POSITION SUMMARY
The Senior Director, Operational Performance serves as the primary strategic partner between Health Center Operations, Finance, and Business Intelligence, ensuring alignment between operational performance, financial sustainability, and organizational goals.
As a member of the Clinical Implementation Team, this position translates operational, workforce, clinical, and financial data into actionable insights that support decision-making across the health center division. The Senior Director helps leaders understand the operational impact of financial decisions and the financial impact of operational decisions.
Working closely with Finance, Clinical Services, Revenue Cycle, Human Resources, Information Technology, Business Intelligence, Materials Management, Pharmacy, and Laboratory Services, this role drives performance improvement, resource optimization, financial stewardship, and strategic planning across the organization's health center network.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Operational Resource Management: (30%)
- Serve as the primary liaison between Health Center Operations and Finance.
- Partner on annual budgets, forecasts, workforce planning, and long-range financial planning.
- Monitor staffing, FTE allocation, salary expenses, productivity, travel, contracted services, and other operational costs.
- Collaborate with Clinical Services, Pharmacy, Laboratory Services, Materials Management, Information Technology, and other departments to improve efficiency and manage costs.
- Develop financial models, business cases, and return-on-investment analyses for operational and strategic initiatives.
- Evaluate resource allocation, staffing models, operational investments, and cost allocation methodologies.
Performance Management and Analytics (30%):
- Serve as the primary operational liaison to the Business Intelligence team.
- Define reporting requirements, performance metrics, and dashboard priorities to support operational and financial decision-making.
- Ensure the accuracy, relevance, and usability of operational and financial reporting.
- Monitor key performance indicators related to access, productivity, staffing, workforce utilization, patient experience, revenue, and financial performance.
- Analyze operational, workforce, clinical, and financial data to identify trends, risks, and opportunities.
Strategic Planning and Decision Support: (30%)
- Support strategic planning, forecasting, and organizational decision-making.