Account Manager

SeedLegals is the leading provider of automated legal solutions for startups, with offices in London, New York and Paris. Since launching in 2016, we’ve supported over 75,000 startups who have collectively raised more than £2bn on our platform.

We’re a Series A company backed by Index Ventures, on a mission to make entrepreneurship more accessible and scalable.

Our values are key to our success; here at SeedLegals, we:

• Invest and trust in each other; 
• Are committed to a growth mindset; 
• Embrace diversity and cultivate inclusion; 
• And are driven by customer success.

About the Role

We are currently seeking a dynamic, engaging, and organised Account Manager to join our high-performing Sales Team. In this role, you will take ownership of and manage a portfolio of existing customers within our Existing Business Sales function at SeedLegals.

The Existing Business team oversees all companies beyond their initial point of purchase. Upon a customer's onboarding, you will initiate a strategy call to understand their key goals and plans for the upcoming year. Subsequently, you will develop a relevant contact strategy, encompassing check-in calls, pertinent email updates, and Quarterly Business Reviews (QBRs). Your focus will be on ensuring the sustained success of your accounts on SeedLegals while uncovering and capitalising on upsell and cross-sell opportunities to optimise the value our platform provides to founders. Your performance will be measured through quarterly revenue goals which we break down in weekly and monthly KPI’s.

Requirements

• You have a track record of exceeding targets, ideally in a similar B2B sales role
• You have experience in account management or consultative selling, with a focus on long term customer value OR have a strong sales acumen and are ready for your next challenge in a longer term relationship role
• You enjoy building rapport and fostering long term relationships
• You are self-sufficient and self-motivated, trusted to manage your own time and hunt out proactive opportunities within your accounts
• You are exceptionally organised and have good time management
• You are a team player, and thrive in an environment of close collaboration and best practice sharing
• Ideally, you are able to demonstrate a passion for the Startup ecosystem

Responsibilities:

• Own and manage a portfolio of over 400 innovative startups who are looking to take their business to the next level
• Build brilliant relationships with your clients so that you are on the pulse in terms of their strategic plans for the future
• Regularly analysing data on your portfolio of clients to identify key triggers to cross sell various products to your clients based on their specific needs, primarily across Funding, Options and R&D
• Create a regular and recurring revenue stream from your clients through educating them of the benefits of our product portfolio
• Add value to your clients in order to minimise churn and secure renewal of their SeedLegals subscription
• Increase the lifetime value of your portfolio accounts by balancing cross-sell and up-sell opportunities alongside developing long-term customer relationships

Previous applicants need not apply.

Benefits

• Share options: the option to buy shares in SeedLegals via our performance-based share option scheme

• Contributory pension, private healthcare, critical illness cover + life insurance

• 25 days annual leave + bank holidays + your birthday off

• Buy and sell annual leave scheme 

• Flexible working - hybrid/remote model with London office access

• Weekly allowance for a free lunch in the office

• £250 working-from-home allowance to set up your home office

• Annual learning budget for training courses, conferences and books

• 3 paid work days per year for volunteering

• Access to Happl - with monthly flexible spend on wellbeing 

• Cycle-to-work scheme

• Free lunch in the office once per week