Field Application Technician
Posted 22 Aug 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–5 yrs
- Management level
- Individual contributor
No salary listed for this role.
Field of studyComputer Engineering, Electronics Engineering, Microelectronics (or related)
Study levelDiploma or higher
At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.
If you are excited about the prospect of taking on new challenges, making an impact, and contributing to the success of our products, we would love to hear from you.
Job Purpose
The Field Application Technician is responsible for providing technical support to customers and internal teams, managing ReturnMaterial Authorisation (RMA) activities, supporting quality improvementinitiatives and conducting product validation. The role ensures timelyresolution of technical issues while maintaining high standards of productquality and customer satisfaction.
Key Responsibilities
1. Technical Support
- Provide technical support to external and internal departments.
- Diagnose and troubleshoot hardware, software, firmware, and system-related issues.
- Perform fault isolation and root cause analysis on product failures.
- Assist and support with product checking / evaluations, technical investigations and testing.
- Prepare technical reports, troubleshooting guides and test procedures.
2. RMA (Return Material Authorisation) Management
- Process customer RMA requests in accordance with company procedures.
- Inspect, test, and evaluate returned products to determine failure causes.
- Perform repair, refurbishment, or replacement where applicable.
- Document failure analysis findings and corrective actions.
- Maintain accurate RMA records and service history.
- Monitor RMA turnaround time and ensure timely customer response.
3. Quality Support
- Investigate customer complaints and product quality issues.
- Participate in root cause analysis using recognised problem-solving methodologies (e.g. 8D, 5 Why, Fishbone Diagram).
- Support implementation of Corrective and Preventive Actions (CAPA).
- Assist in analysing field failure data and reliability trends.
- Verify effectiveness of corrective actions.
- Ensure compliance with company quality procedures and industry standards.
4. Customer Support
- Perform product demonstrations and customer training.