Customer Service Representative

ODK Media, Inc. is a media group headquartered in Fullerton, CA that provides access to premium international content through its owned and operated streaming platforms, including OnDemandKorea, OnDemandChina, OnDemandViet, and Amasian TV. It also distributes content to global streaming services, cable operators, and movie theaters, serving as the Asian media hub for AAPI communities across the country.

We are currently looking for a Customer Service Representative (Bilingual) to join our team, who will be responsible for providing excellent customer service through various channels, including phone, chat, and email. If you're bilingual in Korean and have a natural ability to connect with people, we’d love to meet you!

ROLES & RESPONSIBILITIES

• Respond to customer inquiries and provide effective, professional assistance and guidance
• Resolve customer issues and concerns through phone, chat, and email channels with empathy and efficiency
• Maintain an up-to-date knowledge of our products and services to provide accurate information, and address customer queries effectively.
• Document customer interactions and escalate complex issues as needed
• Collaborate with team members to ensure seamless customer support

Requirements

POSITION REQUIREMENTS

• Previous experience in customer service or call center roles highly preferred
• Bilingual fluency in Korean (spoken and written) is required
• Excellent communication skills, both verbal and written and a customer-first mindset
• Basic computer skills and familiarity with customer service software/tool, such as FreshCaller and/or FreshDesk
• Must be able to work on-site in our Fullerton office Monday through Thursday

WORK SCHEDULES

• Working hours: Monday - Friday 1:00 PM - 6:00 PM (5 hours per day, and 25 hours per week)
• Could work up to 30 hours per week occasionally 

Benefits

PERKS & BENEFITS

• Catered lunch provided on all on-site days, featuring a rotating menu of local cuisines, plus a kitchen stocked with drinks and snacks.
• Corporate parties, team bonding events, and much more!

ODK Media, Inc. offers a competitive salary and benefits package.  The reasonable estimated salary for this role ranges from ($18 to $20 per hour).  Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about our company at www.odkmedia.net.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements.  This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.