Digital Media Operator

• Position Digital Media Operator / Ingest Operator
• Responsible for Ingest and Adpro
• Department Operations
• Location Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

• to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
• ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
• FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
• to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
• to communicate any problems/issues effectively and in a timely manner
• Fixing and Creating broadcast compliant files for delivery using post production tools
• to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
• Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
• To ensure client’s orders and material are processed ready for ingest

Operational Efficiency

• Ensure low error rate – Check material is available for ingestion within SLA
• Always work efficiently and effectively, using correct workflow and work procedures
• Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
• In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
• Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
• Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.