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Helpdesk Assistant at Two95 International Inc. — BranchFactor

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Helpdesk Assistant

Two95 International Inc. · Cherry Hill · Full-time

Posted 23 Jan 2020

Advertised as “Helpdesk Assistant (Fulltime)”

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BranchFactor Summary

The original posting with the fluff stripped out

Management level: Individual contributor
Employment: On-Site
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Help Desk SupportNetwork Support

Useful technologies

DHCPDNS

Original posting

Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client
Location: cherry hill, NJ

Salary: Market (Best possible)

Requirements

Job Description:

· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

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· When necessary provide onsite support.

· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

· Troubleshoot and resolve system hardware and software problems.

· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

· Document processes and procedures as required.

· Manage and maintain our customers’ networks.

· Required to be part of the on call schedule.

· Performs other duties and responsibilities as assigned by the MSP Manager.

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Sourced from workable · original listing