Posted 6 May 2026
Advertised as “IT Support Lead”
The original posting with the fluff stripped out
No salary listed for this role.
We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
🔧 Key Skills:
* End-User Computing (EUC) Support
* LAN / WAN / VPN / Wi-Fi Troubleshooting
* Active Directory & Group Policy
* Microsoft 365 (Outlook, Teams, OneDrive)
* ITSM / ServiceNow
* Windows 10/11 Support
* Incident, Problem & Change Management
* ITIL Process Knowledge
📌 Key Responsibilities:
* Own end-to-end service delivery for Malaysia engagement
* Lead onsite and offshore support teams
* Manage escalations, shifts, and operational governance
* Ensure SLA/KPI compliance across IT support functions
* Act as SPOC for customer stakeholders and governance meetings
* Drive operational excellence and continuous improvement initiatives
* Ensure adherence to security, audit, and compliance standards
✅ Preferred Experience:
* Airline / Transportation / Large Enterprise environments
* Managing onsite–offshore delivery models
* Strong communication and leadership capabilities