Service Desk Engineer
Posted 16 Mar 2026
Advertised as “Service Desk Engineer (L1) - Japanese - N”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- Individual contributor
- Contract
- Contract
Compensation
No salary listed for this role.
Role speciality
Service Desk Support
We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.
Requirements
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
- Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
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Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
-
Performing remote troubleshooting through diagnostic techniques and pertinent questions