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Business Analyst and Implementation Specialist

Two95 International Inc. · George Town · Full-time

Posted 1 Oct 2026

Advertised as “ServiceNow Business Analyst and Implementation Specialist”

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 6–8 yrs
Management level: Individual contributor
Contract: Full-time

Compensation

No salary listed for this role.

Role speciality

Business AnalysisServiceNow Implementation

Useful technologies

JiraServiceNow

Preferred qualifications

CertificationsITIL v4 Foundation

Original posting

Role purpose: Bridge business stakeholders and the ServiceNow platform team — translate process needs into well-defined, buildable requirements across ITSM/ITOM/ITAM/other ServiceNow modules and related workflows.

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Key responsibilities

Elicit, analyse and document business requirements; convert them into user stories, acceptance criteria and process flows.
Map current-state processes to ServiceNow out-of-the-box capability; recommend configuration over customisation.
Work with developers/architects through backlog grooming, sprint planning and design walkthroughs.
Configure low-complexity items (forms, flows, catalogue items, reports/dashboards) where required.
Drive UAT — test scenarios, defect triage, sign-off — plus training material, SOPs and go-live support.
Support data alignment, governance and post-release adoption tracking.

Skills and experience

6–8 years business analysis experience, with 3+ years on ServiceNow.
Strong grasp of ITIL processes (Incident, Problem, Change, Request, CMDB); ITIL v4 Foundation preferred.
Hands-on with ServiceNow modules such as ITSM, ITOM, SPM/ITBM, HRSD or CSM (as relevant).
Agile/Scrum delivery, JIRA or ServiceNow Agile Development, strong documentation skills (BRD/FSD, RTM).
Excellent stakeholder management and written/verbal communication.
ServiceNow CSA and CIS certifications desirable;

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Sourced from workable · original listing

Business Analyst and Implementation Specialist at Two95 International Inc. — BranchFactor