IT Support Engineer
Posted 14 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. Currently, we are looking for an IT Support Engineer for Roosh.
Location: Limassol, Cyprus
Work model: Hybrid (4 days on-site, 1 day remote)
About our client
Roosh Investment Group scales remarkable businesses globally. We're a dedicated team of investors, entrepreneurs and operators. With over 10 years of expertise, we act as partners in growing businesses rather than mere financial backers.
About the role
We’re looking for a proactive and service-oriented IT Support Engineer to take ownership of day-to-day IT support and workplace technology across our Limassol offices.
You’ll be the primary point of contact for employees, ensuring that their devices, accounts, applications, and office technology work reliably and securely.
This is a hands-on role combining end-user support, endpoint administration, identity and access management, and office IT operations.
We’re looking for someone who can work independently, take responsibility for resolving issues, identify opportunities for improvement, and collaborate effectively with the IT Infrastructure and Security teams.
What you’ll be doing
End-User Support & IT Operations
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Provide day-to-day technical support to employees, both on-site and remotely.
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Own support requests from initial diagnosis through resolution, keeping users informed throughout the process.
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Troubleshoot hardware, software, connectivity, authentication, and application issues.
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Prioritize and manage incidents and service requests based on business impact and urgency.
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Escalate complex infrastructure and security issues to the appropriate teams, providing clear diagnostic information.
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Support meeting rooms, video conferencing systems, printers, and other office technology.
Endpoint & Workplace Management
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Provision, configure, maintain, and troubleshoot Windows and macOS workstations.
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Manage device enrollment, configuration, security baselines, and software deployment using endpoint management tools.