Solutions Architect

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.  

JumpCloud is Intelligent, Secure IT.

About the role:

We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.

What you’ll be doing:

• Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.

• Help define applicable milestones for your customer’s intended use of JumpCloud.

• Develop and articulate a clear vision and plan to achieve those milestones.

• Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.

• Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.

• Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.

• Work closely with larger customer organizations on long-term or ongoing engagements.

• Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.