Technical Support Specialist

At Smappee, we believe energy should be smarter, more efficient, and more sustainable. Our technology helps businesses and individuals understand and optimise their energy consumption while making electric mobility easier.

As our solutions become increasingly connected, software and integrations play an important role in the experience of our installers and customers. To strengthen our Customer Service team at HQ, we're looking for a Technical Support Specialist – Software & Integrations.

You don't need to know everything about energy management or EV charging from day one. What we're looking for is someone who understands how connected systems work, enjoys troubleshooting and likes helping people solve technical problems.

Requirements

You will be part of our Customer Service team and provide technical support to certified installers and partners via phone, email and our ticketing system.

Your focus will gradually develop towards questions related to software, connectivity, energy management and integrations, while you will also support our broader AC charging portfolio.

More specifically, you will:

• Provide technical support to installers and partners during the installation, configuration and use of Smappee solutions.
• Troubleshoot software, connectivity and integration issues, guiding installers towards effective and practical solutions.
• Investigate and analyse connected systems, networks, devices, configurations, logs and error messages to identify root causes.
• Support Energy Management System applications and integrations with external platforms, including smart-home and building-management technologies.
• Resolve technical cases independently where possible and escalate complex issues with the appropriate technical context and information.
• Build and maintain strong knowledge of AC charging solutions, Smappee's software and integrations, while documenting solutions and best practices to effectively handle day-to-day technical support questions.
• Collaborate closely with Customer Service, Sales Engineers and R&D to identify recurring issues, improve knowledge sharing and continuously enhance products and support processes.

What do you bring? 

We are mainly looking for technical aptitude and problem-solving ability rather than one specific degree or career path.

You could have a background in IT, software, electronics, networking, technical support, IoT or a related field. 

Ideally:

• You have a good understanding of software and connectivity and are comfortable figuring out how different systems communicate with each other.
• Concepts such as IP networks, APIs, protocols, integrations or connected devices are familiar to you — or you're eager and able to learn them quickly.
• You enjoy troubleshooting: you ask the right questions, work through a problem logically and don't stop at the first possible explanation.
• You enjoy helping customers and can translate technical information into clear, practical instructions.
• You are comfortable communicating by phone as well as through email and tickets.
• You can communicate professionally in Dutch, French and English.
• Experience in technical support, application support, IoT, energy management, EV charging or system integrations is an advantage, but not a requirement.
• You are curious and motivated to develop into a specialist in smart energy and connected charging solutions.

Most importantly, you don't need to tick every technical box already. If you have a solid software or IT foundation and enjoy understanding how connected technologies work, we'll help you build the product and energy knowledge.

Why this role? 

This is more than a traditional service desk role. You'll combine customer interaction with hands-on technical troubleshooting and gradually build expertise in software, integrations and smart energy management.

You'll join a technical environment where hardware, software, energy and mobility come together — giving you plenty of opportunities to learn and grow.

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?  

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.  
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.  
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.  
• Remuneration according to experience, completed with extra-legal benefits such as meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.  
• A flex benefits plan with optional benefits such as bicylce leasing, multimedia, home office supplies, additional holidays, refund of individual pension savings and warrants.  
• A job where you can truly contribute to a better planet.