IT Support Specialist

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

Job Summary:

We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.

Job Duties:

• Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
• Manage help desk tickets, ensuring timely resolution and accurate documentation.
• Administer and support the Microsoft 365 Suite.
• Manage user onboarding processes.
• Maintain IT hardware and software inventory.
• Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
• Coordinate hardware/software repairs with vendors.
• Analyze user issues and implement preventative solutions through automation or documentation.
• Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
• Create and update IT documentation, how-to guides, and training resources.
• Perform other tasks and duties as assigned by management.

Requirements

• 10 plus years of experience in technical or IT support role required
• Demonstrated ability to work independently or within a team to manage projects.
• ITIL certification or familiarity with the ITIL framework required
• Familiarity with cloud-based services and technologies required
• Experience with enterprise business applications and systems required