Guest Experience Host

About The Ride Platform

The Ride Platform, Inc. is the parent company of Outdoorsy, Ride, Wheelbase, and Roamly. We're named for the thing every part of our business runs on: the ride — the single transaction where an operator meets a renter. We're the only company building end-to-end for the Operator Economy: the marketplaces to book (Outdoorsy, Ride), the enterprise SaaS to manage (Wheelbase), and the insurtech (Roamly) to protect the assets people turn into profitable businesses. We enable millions of people to explore the world while helping independent operators build generational wealth. Our mission is to build the essential infrastructure for the mobility economy.

About Outdoorsy Hill Country

Nestled on 34 sprawling acres in Stonewall, Texas—right along the famous Texas Wine Trail and just 20 minutes from historic Fredericksburg—Outdoorsy Hill Country is a premier 5-star luxury glamping retreat. Featuring 22 custom safari-style tents, an event barn, a full-service bar, Texas Longhorn, and a welcoming communal center, our property blends the romance of the outdoors with high-end hospitality.

Opened in April 2023, Outdoorsy Hill Country is part of the Outdoorsy Destination Network, joining sister properties in Bayfield, Colorado, and Bass Lake, California. Powered by a rapidly growing national brand, we give guests an unforgettable way to connect with nature without sacrificing comfort. We take immense pride in our grounds, our high-touch guest experience, and our deep roots in the vibrant Texas Hill Country community.

About The Role

The Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment.

This is a full-time role reporting directly to the General Manager.

Responsibilities

• Guest Interaction: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
• Communication & Support: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
• Concierge Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
• Housekeeping Coordination: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
• Post-Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanliness.
• Sales Transactions: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
• Facility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.

Requirements

• Availability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.

• Mindset: A “can-do,” team-oriented attitude with a willingness to jump in where needed.

• Technical Skills: Proficiency with computer systems, POS software, and basic online communication tools.

• Communication Skills: Professional and courteous communication across all channels, including phone, email, video, and text.

• Adaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.

• Reliability: Highly responsive, dependable, and committed to delivering a superior guest experience.

• Customer Service: Strong experience in customer service with the ability to empower, empathise, and engage with guests.

• Physical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.

• Professionalism: Maintain a high standard of conduct and adhere to all company policies and procedures.

Preferred:

• New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new property.
• Passion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guests.
• TABC & Food Handler Certifications: Current certifications for alcohol and food handling compliance.

Benefits

• Pay Rate: $18-$20/hour DOE.
• Schedule: Full-time (5 days on, 2 days off).
• Availability: 9am-5pm and 11am-7pm.
• Comprehensive Benefits: We offer a full health and welfare benefits package, a 401(k) match, and Paid Time Off.