About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan, Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for a highly skilled Senior IT System Engineer to join our Digital Services team. In this role, you will act as the primary technical advisor and main point of contact for customers, combining senior system integration expertise with service management responsibilities. You will ensure seamless service delivery, technical excellence, and high levels of customer satisfaction.

In this role you will:

Act as the technical escalation point for complex issues
Troubleshoot complex technical problems across systems, networking, cybersecurity, and vessel ICT environments
Act as the main technical point of contact for customers and manage technical expectations
Maintain strong customer relationships and ensure smooth communication
Evaluate customer feedback and support continuous service improvement
Ensure consistent, high-quality service delivery
Liaise with internal teams to ensure effective service execution
Conduct audits of systems, services, and inventory
Research new technologies and propose improvements
Supervise system updates, patches, and security controls
Manage planned and unplanned system activities
Oversee installation, configuration, and maintenance of systems and applications
Coordinate project executions with SysAdmin team
Oversee data protection processes and ensure adherence to best practices
Follow ITIL-aligned practices for IT support operations
Track service metrics, audit tickets, and ensure SLA compliance

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
Minimum 5 years of experience in a similar technical or service delivery role
Advanced knowledge of Windows systems integration (domain controllers, DNS, DHCP, application servers, etc.) for a medium on-prem environment
Experience with peripherals like NAS, APs, printers, switches etc.
Strong understanding of networking and cybersecurity
Experience with IT service management and ITIL practices
Ability to troubleshoot complex technical issues
Strong leadership, communication, and organizational skills
Customer-oriented mindset

Great to have

Master’s degree in a relevant field
Vendor certifications (Microsoft, Juniper, Fortinet, Palo Alto, Cisco)
Security certifications (e.g. CompTIA Security+, CISSP or equivalent)
ITIL, PRINCE2, or similar certifications
Familiarity with maritime ICT environments

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

An attractive financial package
A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
Excellent working conditions with a good work-life balance
Excellent variety of benefits including private health insurance
Personal development and training opportunities to build your professional growth, skills, and knowledge
A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026