Technical Delivery Manager

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.  

Why is this role important at Field Nation?

We are seeking a highly skilled and technically oriented Technical Delivery Manager to join our Professional Services team. In this role, you will serve as the technical lead for onboarding new enterprise clients and managing complex integration projects for existing customers. Acting as the primary technical advisor and strategist, you will design robust, scalable solutions that align with our clients' business goals while ensuring seamless deployment and integration of Field Nation.

This role is pivotal in bridging the gap between our customers’ complex business needs and our technical capabilities. You will collaborate cross-functionally with clients, product, operations, and support teams to ensure successful outcomes. The ideal candidate is a master communicator—equally comfortable whiteboarding system architecture with engineers and presenting solution value to executive stakeholders. Your primary mission is to build unwavering trust with our clients by understanding their unique challenges and architecting integrations that are not only technically sound but also drive tangible business outcomes. 

What you'll get to do:

• Consultative Solution Design: Lead discovery sessions and technical workshops with enterprise customers to deeply understand their business processes, workflows, and technical environments. Translate business needs into secure, scalable, and maintainable integration solutions across systems such as ERPs, CRMs, HCMs, and proprietary platforms.

• Integration Architecture & Implementation: Architect end-to-end integration solutions, including API design, data mapping, error handling, and system configuration. Develop detailed technical specifications and implementation plans that guide successful deployment, onboarding, and long-term scalability.

• Project Execution & Oversight: Own the technical track of onboarding and large-scale customer projects, including migrations, custom configurations, and 3rd-party system integrations (e.g., CRM, ERP, OCPI roaming hubs). Ensure solutions meet performance, compliance, and extensibility requirements.

• Serve as the primary technical liaison throughout the customer lifecycle, from pre-sales discovery to post-deployment support. Evaluate integration requests for feasibility, recommend strategic solutions, and clearly articulate technical considerations to both technical and non-technical stakeholders.