Retail Sales Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

• Responsible for serving customers on daily for outbound and inbound process  and  reporting daily cash collection reporting, Gateways payments & reconciliation and other General Ledger and accounting tasks related listed in section 2 Principal Accountabilities.
• Show proactive approach to address issues on spot related to CAA reconciliation and other Cash and Duty reconciliation

Your Tasks:

·       Maintain cleanliness and excellent appearance within the Front  Counter. Project a professional image in greeting and serving customers.

·       Ensure all sales targets are met/exceeded.  Ensure all cash and the cash float are handled correctly.  Use SPS system to complete AWBs in line with company standards.

·       Ensure that perfect shipment criteria is met at all times.  Maintain suitable levels of brochures and tariffs on display. Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty

·       Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage. Security screen all shipments prior to acceptance. And take necessary action against DGA shipments.  Hold consignee collect shipments as appropriate

·       Ensure all machinery is in working order (Card, Weighing, Computer) Up loading of Disk information from the SPS accurately at the end of each day

·       Ability to understand the perceptions and needs of others, as well as to pick up clues to others’ current unspoken thoughts

·       Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.

·       Ability to express well-thought concise and timely oral and written information. Ability to adjust language or terminology to the characteristics and needs of the audience.

·       Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them

·       Daily review and reconciliation for Cash Admin Applications (CAA)

·       Act as a Backup and support for the team during leave and peak time for Finance tasks related to the

Your Profile:

• Bachelor’s degree from a recognized university.

• Ability to achieve sales targets and overcome challenges.

• Previous experience in retail sales preferred.

• Fluent in English and Arabic, with excellent verbal and written communication skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Good in English written and peaking with high communication skills are essential

• Advanced MS Office knowledge and skills .

• Advanced MS Excel skills .

• Be an effective team player with ability to work under own initiative

• Effective problem-solving skills to identify and correct financial discrepancies

• Ability to work on a team and independently

Our Offer:

·       Strong career support in an international environment.

·       Great culture and colleagues.

·       Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!