Educational Support Specialist

Overview

This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.

The In-Person Tutor Matching Coordinator plays a vital role in connecting students with highly qualified educators for personalized, in-home tutoring experiences. This role acts as a primary operational engine for the team—facilitating the matching pipeline, managing detailed logistical data across multi-platform CRMs, and ensuring seamless communication between tutors, families, and internal case managers.

Responsibilities

1. Vetting & Match Coordination

• Identify high-quality tutors via system database searches, email blasts, and incoming responses.
• Thoroughly vet prospective tutor profiles, backgrounds, and availability against unique student requirements, ensuring strict compliance with geographical restrictions (maintaining an optimal 5–8 mile travel radius).
• Conduct proactive tutor outreach via phone and email utilizing established vetting scripts to confirm program alignment and secure formal attestation statements.
• Enforce pay rate standardizations and policy compliance, ensuring pay raises or tiered compensation requests route accurately through management approval systems.
• Proactively support tutors with onboarding steps and follow up with  them to make sure they are good to go before sending them out to families. 

2. Client & Stakeholder Communication

• Serve as a bridge of communication between tutors and client families to propose scheduling matches, capture feedback, and verify program starts.
• Coordinate with cross-functional partners (e.g., translation specialists for Spanish-speaking accounts) to deliver accessible service introductions.
• Draft and deliver precise automated notifications, customized tutor bios, and educational milestones via SMS and email templates.

3. Database Administration & Pipeline Management

• Own end-to-end data accuracy across core platforms including Oases, Close CRM, and internal Master Tracking sheets.
• Track and transition student opportunity pipeline steps fluidly through specific cycle statuses (e.g., Open, Pending, Awaiting PC, Closed).
• Manually link student and tutor digital accounts, configure exact regional permissions, and ensure active authorized tutoring hours match system records perfectly.
• Audit, package, and attach digital Learning Plans (LPs) and Progress Reports (PRs) directly into official family onboarding confirmations.