API Optimization Manager

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

We are seeking a skilled API Optimization Manager APAC to join our commercial team. This role is critical in ensuring our API solutions' seamless integration and optimal performance for our partners. The ideal candidate will possess strong analytical skills, technical expertise, and the ability to foster strong relationships with both internal teams and external clients

This is a remote vacancy open to candidates residing in China.

Requirements

• API Optimization: Leverage a data-driven approach to analyse and monitor API performance.
• Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement.
• Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives.
• Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise.
• Partner Training: Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs.

Key Qualifications

• Relevant experience: Ideally, 2-5 years experience in the travel industry, review and monitoring of the technical performance of the API connections. Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the commercial team to manage technical problem; analysis of technical performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement.
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer, used to data-driven decision-making.
• International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Language knowledge: Fluent in English and Mandarin. Other languages as a plus.

Benefits

We Offer You

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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