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Customer Experience Specialist at Müller`s Solutions — BranchFactor

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Customer Experience Specialist

Müller`s Solutions · Riyadh

Posted 10 Sep 2026

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BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 4+ yrs
Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

Customer ExperienceCustomer Journey Mapping

Preferred qualifications

Field of studyComputer Science, Engineering (or related)

Study levelBachelor's

Original posting

Müller’s Solutions is looking for an experienced Customer Experience Specialist to analyze customer journeys, identify experience gaps, and drive improvements across digital and operational touchpoints

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field.

4+ years of professional experience in Customer Experience (CX).

Strong understanding of customer journey mapping and customer experience methodologies.

Experience identifying customer segments, pain points, experience gaps, and improvement opportunities across multiple touchpoints.

Which skills are in demand for this role? →

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Ability to analyze the end-to-end customer journey, from initial product/service engagement through the customer lifecycle.

Experience collaborating with cross-functional teams including Marketing, Sales, Product, Account Management, Customer Service, Billing, and Finance.

Strong ability to collect, monitor, and analyze customer feedback and CX metrics.

Experience translating customer insights into actionable recommendations and process improvements.

Ability to identify operational issues affecting customer experience, including pre-sales, post-sales, billing, installation, and service processes.

Experience working with technology teams to improve digital customer journeys, including websites and self-service applications.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Ability to work effectively in a cross-functional and fast-paced environment.

Which skills are in demand for this role? →

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Sourced from workable · original listing