Workplace & Technical Operations Generalist

Main Mission

The Workplace & Technical Operations Generalist, London is a hands-on, field-oriented generalist whose core strength is event/AV production, backed by the ability to act as EMEA's remote hands for on-site technical troubleshooting and steady-state workplace operations for the London office.

This is a generalist role, not a specialist one. What matters most is genuine curiosity about technology, the ability to pick up new tools and workflows quickly, and comfort working independently and traveling autonomously across Dublin, Paris, and other EMEA office

About the Role

1. AV & Event Production (EMEA)

• Provides hands on AV setup, teardown, and live support for all-hands, offsites, and internal events across London, Dublin, Paris, and other EMEA offices, in person or remotely.

• Helps coordinate production vendors for larger events (staging, sound, lighting, streaming) region-wide.

• Maintains and troubleshoots AV equipment and conferencing systems across meeting rooms EMEA-wide, picking up new AV/conferencing tools as needs evolve; no specific platform expertise is required going in.

• Runs or supports livestreaming/broadcast setup for multi-office all-hands.

• Builds local know-how so recurring AV/event needs don't require flying in outside support each time.

2. Remote Hands & On-Site Technical Support (EMEA)

• Acts as EMEA's "remote hands": travels to Dublin, Paris, and other offices to physically diagnose and fix issues (e.g. a faulty device or cabling problem) so rooms and systems aren't down for weeks waiting on a specialist.

• Provides on-site support for meeting rooms, network closets, and building-technology touchpoints across EMEA offices.

• Coordinates with the PREWF infrastructure team on building systems (BMS, access control, smart lighting) rather than owning strategy or configuration decisions.

• Escalates issues beyond hands-on physical troubleshooting rather than duplicating the helpdesk team's remit.

3. Workplace & Facilities Operations

• Acts as a point of contact for day-to-day workplace matters in the London office, including supplies, deliveries, and service providers.

• Ensures meeting rooms, common areas, and shared spaces are maintained to a high standard.

• Uses internal tools (e.g. Jira ticketing or similar) to track workplace and facilities requests.

• Supports basic building maintenance coordination (HVAC, electrical, plumbing) with landlords and vendors; licensed electrical or certified rigging work always goes through a qualified provider.