MIPS Professional Services Consultant

Why join Nextech?   We are a leader in specialty healthcare technology solutions.   We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.   If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.   We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary  

The MIPS Consultant will serve as a MIPS industry and software expert to Nextech clients and employees. They will be responsible for providing virtual consultations, training & services to both internal teams and external clients on how to use and apply best practices for Nextech entire family of software products within specialty practices. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

  • Manage MIPS clients that have purchased consulting services on a recurring basis.
  • Host remote consultations with Nextech clients and prospects on MIPS best practices
  • Serve as the internal Industry Expert for MIPS as it relates to our specialty’s served.
  • Provide on-going feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections
  • Collaborate with the Consulting team to develop and maintain Best Practices for MIPS usage.
  • Identify, triage, and report bugs that are discovered and assist with work arounds.
  • Maintain a high-level of customer retention for consulting recurring services
  • Maintain 75% billable utilization.
  • Participate in meetings as needed for product education, product guild, team, best practices
  • Maintain Outlook work calendar with all client meetings and other business meetings
  • Submit timecards, weekly overviews, and other updates to department initiatives and KPI’s as requested
  • Maintain and update projects in Salesforce
  • Create opportunities and other client related events in Salesforce
  • Participate in national user conference
  • Carry out additional responsibilities as assigned based on business need