Outlet Retail Manager

We are the internal recruitment partner working with a leading global home appliance brand known for producing affordable, energy-efficient, and innovative household appliances.

We are looking for a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. This is an exciting opportunity for an experienced retail professional to take ownership of a customer-facing outlet, drive sales growth and develop a small team.

The outlet sells refurbished and graded appliances to both trade customers and the public.

You will take responsibility for the day-to-day running of the outlet, overseeing sales performance, stock management, customer service and profitability. This role would suit someone who enjoys being hands-on, developing new business opportunities and taking ownership of a store’s commercial performance.

Responsibilities:

• Lead and develop a small team, driving sales targets, KPIs and margins.
• Build relationships with trade customers and the public to generate new business.
• Manage the outlet’s P&L, budgets, pricing and operating costs.
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
• Support customers with product demonstrations, sales enquiries and loading appliances.
• Deliver local marketing and promotional activities to increase awareness and sales.
• Maintain legal compliance, accurate records and health and safety standards.

The successful candidate will be able to demonstrate the following:

• Experience in retail management or a similar customer-facing sales environment.
• A commercial mindset, with experience managing sales targets, KPIs and profitability.
• Strong leadership skills and the ability to motivate and develop a team.
• Excellent customer service and communication skills, with the ability to build trade and retail relationships.
• A proactive approach to sales, marketing and identifying growth opportunities.
• Good IT skills, particularly Microsoft Excel; SAP experience is advantageous.
• An understanding of digital sales and e-commerce would be beneficial.
• A hands-on approach and the physical capability to assist with handling and moving appliances.

In return we are offering:

• Basic salary of up to £31,500 plus a 10% bonus linked to sales targets.
• 25 days’ annual leave plus bank holidays, with the opportunity to earn up to five additional days each year
• Pension plan.
• Life assurance at twice your annual salary.
• Company product discounts.
• High street discounts and offers.
• Virtual GP service.
• Employee assistance programme.

If you’re a commercially driven retail professional looking for an opportunity to lead a team, grow sales and take ownership of a successful outlet, apply now for immediate consideration.