Software TPM

We're looking for a Technical Program Manager with strong Product thinking to drive inline's Table Management System (TMS) and Food Ordering (FO) products, together with our global partner integrations.
The right person in this role will play a pivotal role in planning, building, and scaling the products that power restaurants' front-of-house operations — reservations, table management, queuing, deposits & payments, and food ordering — while connecting inline to a growing ecosystem of global partners such as booking platforms, POS systems, membership systems, malls, and regional restaurant groups. The key to this role is orchestrating complex, multi-stakeholder programs that serve merchants, patrons, and partners at once, and turning deep F&B domain knowledge into product decisions that improve merchant operations and patron experiences across markets.

Responsibilities

Strategy & Prioritization

• Partner closely with the stakeholders and UX design team to shape and translate product vision into executable roadmaps for the TMS and FO product lines.
• Conduct market research and competitive analysis across the F&B tech landscape (reservation platforms, POS ecosystems, food ordering, channel managers) to provide product recommendations.
• Evaluate product and integration opportunities by balancing merchant value, patron experience, partner impact, engineering effort, and operational complexity.
• Continuously monitor product and partner metrics (e.g. partner-driven bookings, seated conversion, no-show rate) and provide insights to refine priorities and roadmap execution.

Program Management

• Lead cross-functional programs from planning through execution across the TMS and FO product surfaces, including different interfaces for both restaurants and patrons, and premium add-on features.
• Coordinate closely with Engineering, Design, QA, CSM/BD, Marketing, Operations, and other stakeholders to align priorities and execution.
• Manage Product Backlog, Release Planning, Sprint Planning, and Scrum execution.
• Identify project risks, resolve blockers proactively, and drive teams toward successful delivery, including launch readiness such as internal playbooks and training.

Global Partner Integration

• Own the end-to-end partner integration lifecycle: scoping and scenario design, API documentation and testing setup, kickoff, development support, E2E testing, launch, and post-launch operations.
• Manage integrations across partner types — booking platforms, POS systems, membership systems, malls and hospitality groups, and regional restaurant groups.
• Serve as the primary technical counterpart for global partners across regions and time zones, running kickoff meetings, joint testing, and ongoing technical communication.