Director, Client Services

WHO YOU ARE

• A natural organizer, you are at your best when you can systematize and create order.
• A bridge builder, capable of fostering relationships with, and authentically advocating for the interests of, an ideologically diverse set of clients.
• A strong leader with a growth and innovation mindset.
• By passion or by habit, you are fully engrossed in the federal policy environment.

WHAT YOU’LL DO

Research, Policy and Client Account Support

• Work with client leads to develop short-and-long-term strategy around key client priorities. Provide policy support.
• Identify industries or clients in need of engagement (i.e. – higher education) based on current political or policy environment.
• Manage and delegate the Research Team’s hearing coverage and completion of internal and client legislative, public policy, and political research deliverables.
• Supervise & mentor research team and junior staff.

Marketing & Business Development

• Partner with the marketing team to cultivate leadership opportunities and business development opportunities for the GR team.
• Collaborate across internal functions to prepare memos, decks, coordinate background research, etc. in support of new business opportunities.
• Develop new deliverables and add-ons for clients on both sides of the business– both for new clients in the “pitch” or business development stage, and for existing clients.
• Represent Avoq at conferences/events.
• Streamline, coordinate, and enhance bi-partisan activities for fundraisers and with client PACS
• Increased client work and management, inclusive of help staff fly-ins and other outreach as needed.
• Liaise with outside counsel to ensure strict adherence to ethical standards, compliance with laws and regulations, and other required filings
• Maintain familiarity with and knowledge of issues important to GR clients, GR team members, and Avoq overall

Requirements

YOUR EXPERIENCE

As a qualified candidate, you have experience in all areas below:

• 5-7 years of administrative/executive support/operations management experience, preferably including experience on the Hill, Lobbying or a professional services including in a government relations/public affairs setting
• Strong communication skills
• Ability to multi-task in a fast-paced environment, with limited supervision, while keeping a professional demeanor
• Strong skills with Microsoft Office (Work, Excel, PowerPoint, Outlook)
• Ability to manage multiple projects and deliverables simultaneously
• Exceptional attention to detail
• A positive, professional and “can-do” attitude, as well as being flexible and adaptive to a changing environment

Candidates need not possess every attribute listed above to qualify for a role.  If you identify with this profile but don’t quite meet all of the criteria we strongly encourage you to apply to joining our winning team!

Benefits

WHO WE ARE

Avōq prides itself on the kind of innovation that is only achieved through inclusive collaboration and equal opportunity.  Maintaining a diverse staff of first-class talent (including those from BIPOC, LGBTQ communities, and others from historically underrepresented groups), and conferring a sense of value and belonging on each team member is central to our mission as expert communicators and advocates. 
The salary range for this role is $105,000 - $150,000

We offer a uniquely rich benefits package to support our team’s quality of life outside of work that includes: 

• 100% Company-paid Medical, Dental and Vision insurance
• Paid parental leave
• 401(k) contributions
• Flexible, hybrid work arrangements with 4 days in office
• 12 paid company holidays per year, up to 39 days individual paid time off 
• Winter break: Offices close the last week of the year

Avōq also provides necessary assistance or modifications to the application process for prospective candidates. If you need support, please reach out to and include your full name and the accommodation