SEM Coach

Resource Innovations (RI) is seeking a full-time Strategic Energy Management (SEM) Coach to join our growing Strategic Energy Management practice. In this role, you'll deliver SEM initiatives and energy reduction measures for industrial and commercial customers on behalf of utility programs. This role blends relationship building, engineering, and project management to cultivate customer engagement, deliver impactful training, and provide excellent service, all while continuously improving our SEM delivery and process.

The SEM Coach will work alongside RI Energy Managers and Engineers. Rather than building an energy management function from the ground up, you'll team with an Energy Manager who knows their customer. They will expect a focused SEM experience to sharpen their existing relationship with structured cohort learning, best practices, and accountability. Success in this role means knowing how to add value alongside an already-capable internal partner, not just how to build capability from scratch.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Support SEM programs to achieve energy savings goals.
• Lead virtual and onsite events to identify and prioritize energy reduction actions, calibrated to fit into an energy management practice.
• Coach customers (energy champion, executive sponsor, and their broader energy team) to integrate SEM tools and habits into existing business practices.
• Deliver professional cohort training and onsite facilitation, tracking, and reporting.
• Review energy performance results with the client, including outputs from energy intensity models and AMI interval data.
• Deliver excellent customer service (commercial and industrial end users, utility clients, and program staff).
• Be a champion for energy efficiency (projects and the approach).
• Proactively identify problems and solve them.
• Maximize quality and promote continuous improvement.
• Provide timely technical and program feedback, listen to customer needs, set expectations appropriately, and deliver what you promise.
• Provide clear and understandable technical assistance to customers. Support may include calculations, scope development, implementation details, and/or impacts on operations.