Key Holder

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women’s apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers’ lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers’ shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love. 
What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!

Summary/Objective:

The Keyholder is responsible for assisting the Store Management team in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company standards.This position represents the VICI brand by creating an exceptional customer experience that leaves a lasting impression and serves as backup to management on an as needed basis.

Essential Functions:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Supports and/or performs opening/closing duties on behalf of management (count and open/close registers, place daily deposit in safe, straighten/organize  and restock salesfloor including backroom.
• Must ensure the building is secure when leaving (alarm set and locked doors).
• Ensure sales floor is clean, organized and aesthetically pleasing at all times
• Greets and helps customers while building relationships to ensure a great customer experience
• Handles all customer issues regarding orders and returns; escalates customer concerns with urgency
• Actively outreach to client base to strengthen relationship via email, phone call, and text messaging.
• Establish a returning client business by developing and maintaining long last relationships.
• Remain coachable and open to feedback to continuously develop in your role.
• Consistently checks emails and responds swiftly
• Receive product in NetSuite and make inventory adjustments
• Manage and maintain inventory as well as process shipment as needed
• Package, label, and ship any phone orders
• Maintain excellent knowledge of all company's products and department policies