Customer Relationship Manager

Job Description

We’re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.

As our Customer Relationship Manager, you’ll be the face and voice of our ETO Hub. You’ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.

Responsibilities

• Act as the single point of contact for customers, delivering clear, confident communication

• Respond quickly to customer queries and manage expectations throughout the project

• Negotiate with customers and internal teams to meet technical and delivery needs

• Carry out accurate contract reviews and manage scope changes

• Oversee technical and commercial aspects of each project lifecycle

• Track inventory requirements and escalate risks early

• Provide proactive updates on delivery timelines, including travel to customer or EPC sites

• Build strong relationships across engineering, applications, finance, and operations

• Develop project plans and influence delivery timescales

• Prepare cost estimates and present solutions to senior stakeholders

Qualifications

Experience Requirements

• Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)

• Experience analysing, designing, testing, and improving industrial products

• Familiarity with structured engineering techniques

• Experience with task management, defect tracking, requirements capture, and KPIs

The Successful Candidate

• Excellent communication and relationship‑building skills

• Willingness to travel

• Proficiency with Microsoft tools, especially Dynamics CE

• Strong problem‑solving skills and industrial design experience

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business