ICT Engagement Coordinator

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A., we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated ICT Engagements Coordinator

Responsibilities:

• Coordinate ICT projects, initiatives, and engagements throughout the full project lifecycle, including initiation, planning, execution, monitoring, and closure, ensuring timely delivery of agreed outcomes and managing multiple initiatives in parallel.
• Develop and maintain project management artefacts, including scope, work packages, plans, schedules, milestones, acceptance criteria, status reports, dashboards, and project control records, in line with PM², Agile, or other recognized delivery methodologies.
• Monitor and coordinate project progress, resources, risks, issues, changes, dependencies, and decisions, ensuring appropriate governance, reporting, escalation, and resolution of cross-functional blockers.
• Coordinate collaboration across multiple ICT domains, including networks, cloud and data centre services, cybersecurity, databases, identity and access management (IAM), workplace services, monitoring, service desk, and operations.
• Facilitate technical scoping, readiness, testing, acceptance, operational readiness, service transition, and implementation activities, ensuring alignment between technical and business requirements.
• Organise and facilitate project meetings, workshops, status reviews, and decision-making sessions, maintaining clear documentation, action tracking, decision logs, and stakeholder communications.
• Coordinate communication and collaboration between business stakeholders, technical teams, suppliers, consultants, and specialist functions, ensuring effective management of cross-functional dependencies.
• Support procurement and supplier management activities, including the preparation of procurement documentation, statements of work, requests for services, terms of reference, supplier mobilisation, contract implementation, and tracking of deliverables and contractual commitments.
• Maintain governance and reporting processes, including project repositories, status reporting, action, decision, dependency, and change logs, and management briefing materials.
• Coordinate knowledge transfer, project closure, lessons learned, and continuous improvement initiatives, promoting effective reporting practices, standardised templates, and knowledge reuse.