Appliance Service Technician

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values: Integrity – We do what’s right, even when no one is looking.  Improvement – We do it well. Then we do it better.  Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense.  Determination – We kick down walls. 
We have everything except you Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment. You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s  values.

As a Service Technician, you will:

• Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
• Recommend and order required parts for effective repairs.
• Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
• Maintain a clean and organized vehicle and work environment.
• Provide professional and courteous service at all customer touchpoints.
• Use service manuals and bulletins to perform accurate diagnostics.
• Communicate repair findings clearly to customers and escalate concerns as needed.
• Follow all health and safety standards and maintain equipment in safe working conditions.
• Support junior apprentices and actively engage in training opportunities.

To be successful in this role you should:

• Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
• Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
• Have a Valid Class 5 Driver’s License with a clean abstract.
• Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).
• Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).
• Have a minimum of 3 years’ experience servicing major appliance brands.
• Have a proven mechanical aptitude and troubleshooting abilities.
• Experience with sealed system repairs (refrigeration units) is an asset.
• Have an exceptional communication, time management, and interpersonal skills.
• Be Detail-oriented with a customer-first attitude.

Why join Trail:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts 
• Gym membership discount 
• Professional Development Programs 
• Employee Recognition Program
• Company events 
• Paid Volunteer INDHP
  We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?