Technical Services Engineer

General Role Description

Perform engineering analysis, diagnostics, and OEM and field service coordination activities for company medium-voltage transformers (MVTs), serving as the technical bridge between engineering, OEM's, engineering, technical and field services, sales, and customers while owning all coordination and technical issues and customer support cases end-to-end to improve transformer reliability, service quality, and lifecycle performance of company MVT's.

Role Accountabilities

·       Perform root cause analysis (RCA) on in‑service medium voltage (MV) transformers using electrical, mechanical, and fluid diagnostics

·       Conduct statistical analysis and periodic fleet reliability and condition assessments for MV transformers

·       Evaluate repair vs. replacement strategies and develop standardized maintenance schedules and procedures for clients based on OEM recommendations and industry best practices

·       Define modifications to existing procedures and propose new methods to improve MV transformer reliability, serviceability, and lifecycle performance

·       Evaluate transformer design, specifications, development planning, and project execution in coordination with engineering and sales

·       Perform guidance and supervision for on‑site inspection, testing, commissioning support, troubleshooting, and condition assessment of MV transformers by OEM’s and 3rd party MVT support services

·       Coordinate, confirm, and schedule electrical and fluid diagnostic testing as required for warranty or ad-hoc repairs

·       Facilitate and coordinate transformer repair, rebuild, retrofit, and remediation activities at customer sites or at 3rd Party vendors designated by OEM’s as needed

·       Complete and confirm the accuracy of MVT test reports, inspection records, and service documentation to company, OEM, and client standards

·       Communicate test, inspection, and service results to clients and OEM's, recommend corrective actions, and enable scope expansion

·       Manage MV transformer customer support cases and coordinate technical resolution across engineering, field services, and suppliers

·       Coordinate the service of vendor qualification, audits, proposal reviews, and technical presentations in collaboration with sales and applications teams

·       Resolve open quality and warranty claims with MV transformer suppliers

General Employee Accountabilities

·       Bring full effort to bear on tasks assigned by manager

·       Give manager best advice

·       Give earliest notice when work cannot be delivered as specified