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Desktop Support Engineer at Questronix Corporation — BranchFactor

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Desktop Support Engineer

Questronix Corporation · Quezon City

Posted 30 Jul 2025

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BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 2–4 yrs
Management level: Individual contributor
Employment: On-Site

Compensation

No salary listed for this role.

Role speciality

Desktop Support

Useful technologies

CompTIA A+Microsoft Modern Desktop AssociateWindows OS

Required qualifications

Field of studyInformation Technology (or related)

Study levelAssociate degree or higher

Original posting

Job description:

Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.

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Troubleshoot and resolve hardware, software, and connectivity issues.

Perform system reimaging, virus removal, and patch updates.

Assist in the backup and recovery of user data and configurations.

Document support activities and update configuration records.

Coordinate with vendors for hardware replacement and warranty claims.

Support software installations, user onboarding, and device configuration.

Escalate issues to L2/L3 support teams as necessary.

Requirements

Qualifications:

Bachelor’s degree or Associate degree in Information Technology or related field.
2–4 years of experience in desktop support or IT field services.
Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.
Strong working knowledge of Windows OS and desktop applications.
Basic understanding of networking and system recovery procedures.
Experience with backup software and endpoint recovery.
Proficient in remote desktop tools and ITSM ticketing platforms.
Excellent customer service, communication, and documentation skills.
Can work FULLY ONSITE (Cubao)

Which skills are in demand for this role? →

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Sourced from workable · original listing