Functional Support Engineer
Posted 14 Feb 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
Business Process AnalysisFunctional Support
Job Description:
- Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
- Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
- System Configuration: Configure and customize software applications to meet the functional needs of the organization.
- Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
- Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.
Requirements
Qualifications:
- Atleast 5 years of experience as a Functional Support Engineer or in any related position
- Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions