IT Helpdesk Support
Posted 9 May 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
Compensation
No salary listed for this role.
Role speciality
IT Helpdesk Support
Job Description:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
Qualifications:
- Atleast 2 years of experience providing level 1 or above help desk support in IT operations
- Excellent communication skills
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment