Service Delivery Lead
Posted 11 Dec 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
Compensation
No salary listed for this role.
Role speciality
Service Delivery
Required qualifications
Field of studyInformation Technology, Management (or related)
Study levelBachelor's
Responsibilities:
- Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.
- Establish internal service support processes (incident, request, change).
- Create and validate OLAs with internal IT teams.
- Design the internal service model replacing the vendor-managed one.
- Oversee ticketing, escalation paths, and service reporting.
- Ensure service team readiness prior to cutover.
- Monitor early-life support (hypercare) performance and stabilization metrics.
- Coordinate daily operations handover from the vendor.