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Technical Support at Questronix Corporation — BranchFactor

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Technical Support

Questronix Corporation · Quezon City

Posted 30 Jul 2025

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 1–3 yrs
Management level: Individual contributor
Employment: On-Site

Compensation

No salary listed for this role.

Role speciality

Infrastructure OperationsIT Support

Useful technologies

Active DirectoryLinuxServiceNowWindows

Preferred qualifications

CertificationsCompTIA A+

Field of studyComputer Science, Information Technology (or related)

Study levelBachelor's

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Original posting

Job description:

Provide first and second-level support for server, network, and system incidents.
Monitor infrastructure components and respond to alerts and status changes.
Assist in system backups, patch verification, and restore operations.
Troubleshoot hardware and OS-level issues and escalate when necessary.
Support Active Directory, file shares, and access permissions.
Coordinate with vendors for equipment replacement or advanced support.
Document incident resolutions and update knowledge base.
Ensure service requests and incidents are resolved within agreed timelines.

Requirements

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field.
1–3 years of experience in IT Support or Infrastructure operations.
Certifications in CompTIA A+, Network+, or equivalent are preferred.
Working knowledge of server operating systems (Windows/Linux).
Basic understanding of networking principles and device configurations.
Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).
Good analytical, communication, and documentation skills.
Ability to follow instructions and escalate issues appropriately.
Can work FULLY ONSITE (Cubao)

Which skills are in demand for this role? →

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Technical SupportValsoft Corporation · Beirut, Beirut Governorate, Lebanon Technical SupportKeller Executive Search · Philippines Technical SupportTwo95 International Inc. · Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia DevOps EngineerQuestronix Corporation · Makati City, Metro Manila, Philippines See all IT, Infrastructure & Cybersecurity openings →

Sourced from workable · original listing