Admin Officer

• Support all aspects of project administration across multiple active projects.
• Use reports and dashboards to produce, collate, and distribute information required by the delivery and project teams.
• Maintain accurate and up-to-date project records throughout the delivery lifecycle.
• Assist the delivery team with general administrative tasks as required.
• Engage with suppliers and subcontractors in a timely, professional, and proactive manner.
• Follow up outstanding information or documentation as requested by the delivery team.
• Maintain clear and professional communication with external parties via phone and email.
• Maintain records of relevant project information using Jira and associated systems.
• Ensure all client and contractor communications are accurately recorded and auditable.
• Proactively claim and manage assigned tasks within the CRM and task-management systems.
• Support document processing and system updates in line with delivery requirements.
• Understand and follow defined quality standards, procedures, and delivery processes.
• Identify and escalate issues, delays, or risks to the project delivery team in a timely manner.
• Assist with the implementation of agreed remedies and preventative measures.
• Support audit readiness by ensuring documentation and communication trails are complete and accurate.
• Initiate actions and prepare basic reporting to help maintain or improve service delivery levels.
• Work proactively towards delivery team KPIs and performance targets.
• Assist with filling administrative gaps within the delivery function as required.
• Other role specific duties as they arise.

Requirements

• Bachelor’s degree in Business Administration, Construction Management, Engineering, Information Systems, or a related discipline is preferred.
• Previous experience in an administrative or support role, ideally within construction, engineering, technology, or a related industry.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Accurate IT skills and confidence working with structured systems and workflows.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Experience using CRM systems and task or ticket-management platforms (e.g. Jira) is desirable.
• Good written and verbal communication skills, with confidence engaging suppliers and subcontractors.